Refund Policy
At ExquisiteSwomens.com, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward refund process to make things right.
Returns & Refunds
You may request a refund within 14 days of receiving your item. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
How to Initiate a Return
- Contact our customer support team to request a return authorization.
- Once approved, you will receive instructions on how to proceed.
- Pack the item securely and ship it back to us.
Please note that return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong or defective item).
Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-7 business days.
Non-Refundable Items
Certain items are exempt from refunds, including:
- Gift cards
- Personalized or custom-made products
- Items marked as final sale
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.
Exchanges
We currently do not offer direct exchanges. If you need a different item, you may return the original purchase and place a new order.
Questions?
If you have any questions about our refund policy, feel free to reach out to our support team. We’re here to help!